Help Center

Why can't I access my Direct Messages from a third-party app?

As of June 30th 2011, Twitter is giving users more control over what information is shared with third-party applications:

  • Applications must specify whether or not they need to access your Direct Messages. More information can be found on our blog.
  • Apps that you use to access your Direct Messages need to ask for your permission before they can do so.
  • Applications that do not need access to your Direct Messages will no longer have it.
  • Your apps will otherwise function as they normally do.
  • Your Direct Messages will still be accessible to you on

What to do if your app no longer displays your Direct Messages:

  1. If the app needs access to your Direct Messages, it will prompt Twitter to ask for your permission to do so. The app will direct you back to Twitter’s authorization page.
  2. From the authorization page, follow instructions to permit the app to access your Direct Messages. You must grant the application permission to access your Direct Messages in order to see your Direct Messages from that app.
  3. If you have followed these steps and are still having problems with an application, or if you can’t access your group Messages, please contact the staff behind your third party application.